Shipping & Returns

• Local delivery
• Overseas delivery
• Payments
• Delivery times
• Returns and Refunds
• Returns policy

Notes: HKD$50 extra fee for shipping to School/Residential areas (not including remote areas) when using COD payment method.

Local delivery

If the item is in stock, we will ship it within three working days. You can expect to receive the goods 2-5 days after dispatch. If your order requires a transfer of stock, the goods will be set for you within 7 working days. If all items cannot be tuned together, we will send the transferred part to you first. We will notify you via email. If your order amount exceeds HK $800 (after discounts), you can choose whether to ship in-stock items first. If we are unable to successfully ship ordered goods or if they are out of stock, to prevent a long wait, we will notify you by email and cancel the order items.

Business Areas (Except remote areas) - Best choice: Local courier services ($30)

• For every purchase over HKD 800 (not including the deduction of discounts and goods with any promotional pricing) can be exempted from postage (only applicable to industrial and commercial areas of Hong Kong as the local user address).
• After dispatching the item, we will provide a shipping number (tracking number) to you, and you can track the delivery status of goods using this number.
• Please note: If total orders are not more than HKD800 (after discounts) and the total weight of goods is over two kilograms (2KG), we will also charge a HK$10 surcharge per kg; example: for a total weight of six kilograms of goods (6KG), we will charge HK$60; etc.

School / Residential areas and Remote areas - Best choice: Post services (only Bank Transfer & Credit Card payments)

• For every purchase over HKD 800 (this total does not include the deduction of discounts and promotional goods) will be able to exempt the first $30 of postage, including residential areas (for local customers only).
• We use Hong Kong Post Office to deliver our goods.
• Please note that if the total order does not exceed HKD400 (after discount), and the total weight of goods is less than one kilogram (1KG), the shipping fee is $30. For goods between 1KG-2KG, the shipping fee is $40. For goods between 2KG-3KG, the fee is $60. If the total weight of goods is more than 4KG, we will also charge HK$10 per KG. For example, if the total weight of goods is four kilograms (4KG), we will charge HK$70 ($60 + $10) and so on.
• Because we use Hong Kong Post Office service, the total weight of each package must not exceed 20 kilograms, or must be packaged separately. If separate packaging leads to a total value less than $800, a handling fee will be charged appropriately based on the purchase price.
• HKD$50 extra fee for shipping to School/Residential areas (not including remote areas) when using COD payment method.

Overseas delivery

• When you select the postal method and proceed with online shopping checkout, you will be charged a flat fee according to your location and the total weight of goods.
• After ME100FUN confirms your order, we will post the goods via Hong Kong Post. We will also provide you with a tracking number. Click here to enter the tracking page.
• Please note that if the goods are sent to countries that exceed the maximum weight limitation, additional charges may apply; HKD$10 per kilogram.
• ME100FUN: The flat rate is divided into five zones:
  

  Zones	Including Countries	Weights	Fees($)
  Zone 1	China, Macau, Taiwan	0.5KG or less	50
  		1KG or less	90
  		1.5KG or less	130
  		2KG or less	150
  		3KG or less	190
  		4KG or less	230
  		5KG	270
  Zone 2	Democratic People's Republic of Korea, Republic of Korea, Malaysia, Philippines, Singapore, Thailand	1KG or less	110
  		2KG or less	150
  		3KG or less	190
  		4KG or less	230
  		5KG	270
  Zone 3	Australia, Indonesia, Japan, Pakistan, Saudi Arabia, Sri Lanka, United States, Viet Nam	1KG or less	130
  		2KG or less	170
  		3KG or less	210
  		4KG or less	250
  		5KG	290
  Zone 4	Austria, Denmark, Greece, India, Netherlands, Poland, Spain, Sweden, Switzerland	1KG or less	150
  		2KG or less	190
  		3KG or less	230
  		4KG or less	270
  		5KG	310
  Zone 5	Finland, France, Germany, Brazil, Iceland, Ireland, Italy, Mexico, Portugal, Turkey, United Kingdom	1KG or less	200
  		2KG or less	240
  		3KG or less	280
  		4KG or less	320
  		5KG	360

• For other areas not listed in the table, please contact us.

Bank Transfer - Local only

• Cheque: Only crossed cheques are accepted. Title: Me100fun Limited. Please send the cheque to our address: Shop No. 1, G/F 28 Connaught Road West, Sheung Wan, Hong Kong.
• Bank Transfer: Hang Seng Bank Account Numbers: 296-174501-883 (If you need our other bank account numbers, please contact us.)
• After transferring the payment, please call (29740008) or email us at (me100fun@me100fun.com.hk) to confirm the orders; or fax with the order number to (852)29740098.
• Please note: goods will be sent to you after we receive your payment.

COD - Only for local customers (only sent to business addresses)

• After online checkout, we will arrange a local courier to receive payment.

Collect and pay at our branch - Only for local customers

• After confirming the goods via email, you can collect goods in our showroom during office hours.
• After confirming the orders, we will hold your goods for 10 days; please pick them up within 10 days. We will cancel your order if you do not pick it up on time.
• No extra charges if the goods are sent by post.
• If you are shopping at our showroom and require delivery services, please contact our staff.
• Map of our showroom, map click here

PayPal/Credit Card (Visa, Master, American Express or Discover) - for all

• *PayPal, owned by eBay, is a global online payment system. PayPal is a convenient, easy-to-use, and secure way for individuals and businesses to send and receive money online for goods, services, charitable donations, and so forth. It is also a full-service operation that provides front-end and back-end solutions to increase growth and revenue for merchants. The security of your information, transactions, and money is the core of our business and our top priority at PayPal. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to our site, our server checks that you are using an approved browser - one that uses SSL 3.0 or higher.
• After you confirm your order by pressing [Confirm Order] at the me100fun.com Order Confirmation page, it will lead you to the PayPal pages which have 3 steps to follow in order to finish your payment process.
  (1) Billing and Shipping:
  a. On this page, please check if your total payment amount is correct. The total payment amount is located on the top right of the page and the currency will appear in US Dollars (USD).
  b. Please input all of the following information to complete the payment: Country, Credit or Debit Card Information, Billing Address, Contact Information, Security Check. After finishing, press [Continue Checkout].
  (2) Review:
  a. On this page, please confirm all the information you inserted is correct, including Shipping Information and Payment Information.
  b. Press [Pay].
  (3) Done:
  Attention: When you reach this page, it does not mean your payment process is finished. You have to press [Return to Merchant] and go back to the me100fun.com thank you page to finish the last part.
  a. On this page, if you see this sentence - Thank you for your payment, that means you have made your payment correctly.
  b. You can press [View Printable Receipt] to print your receipt at PayPal.
  c. At last, press [Return to Merchant] to go back to the me100fun.com thank you page.

All delivery service times are during office hours from Monday to Saturday.

Delivery times for local customers: Usually three to six working days; remote areas or residential areas may take longer.

Delivery times for overseas customers: Will be sent within ten working days.

RMA

"ME100fun" members have a 7-day replacement guarantee. For members, almost all goods on our website can be returned (See our return policy for detailed information (Returns policy)). For members who would like to return your item, please send it with the receipt, order number, sender name, and tracking number to "Shop No. 1, G/F 28 Connaught Road West, Sheung Wan, Hong Kong" within 7 days. Once we receive your goods, we will send an email.

Reminders: if you want to return the goods, any promotional merchandise must be returned with accompanying products (free gifts).

• We are not responsible for goods lost in transit. Please post your item with recorded services.
• If you need to return your goods, you also need to return all.

No cash returns or exchanges for any purchases made with e-coupons.

Please note: We reserve the right to charge 15% as a restocking fee. We will refuse to provide services and permanently cancel membership if you return a large number of goods that cause any inconvenience to us.

Returns policy

Members have a 7-day replacement guarantee from the date printed on the receipt. There are no returns for any shipping fees for RMA. The goods must be in new condition and complete packaging (goods, accessories, external packaging, accompanying documentation, gifts, etc.), or returns will not be accepted. We do not refund the shipping fees that you have paid.
The following goods do not accept returns once unpacked:

• Cosmetics, cleaning and maintenance supplies, including but not limited to, caps, seals, and packaging film.
• Some personal items with opened actual packaging.
• Software (such as computer software, programs, etc.), audio-visual products (such as cassette tapes, video tapes, CD, VCD, DVD, etc.), and some items with opened actual packaging (excluding all delivery packaging).
• Information (such as electronic magazines) and other downloadable electronic goods.
• Sewing, clay.
• Foods.
• All goods on consignment by members.
• Goods with unresolved dirt or traces.

Books:
If you wish to return goods, please include copies of the invoice marked for replacement, a detailed description of the situation, and your signature and stamp, addressed to "ME100FUN LTD" (postmark or receipt date). The book must be in new condition and in complete packaging (goods, accessories, external packaging, accompanying documentation, gifts, etc.); otherwise, returns will not be accepted. However, if you receive a defective good, please return it within seven days from the date printed on the receipt.

Software (such as computer software, programs, etc.) or audio-visual products (such as cassette tapes, videotapes, CDs, VCDs, DVDs, etc.):
No returns for any goods after unsealing unless the goods are defective.

Magic series, crafts, cartoons, and advertising products:
For magic series, crafts, cartoons, and advertising products, if you find the goods are defective after unsealing, we will replace them with a new one for you. Please feel free to contact us.